I may sound like a complain queen again, but sorry, I have no choice.
As a service provider for many years, I value the qualities of service more than anything. For a matter of fact, I am more than willing to pay extras for good services and get very annoyed when the services are bad and when they affect the people around me. What's more, if it is going to reflect badly on me - as a host, it cannot be forgiven.
I was terribly upset by the services provided by a hotel (not to mention name), even until now. It was a failure of promises, a failure to fulfill the minimum requirement. It was my big day, an eventful, a happy, a cherry day for me and him and for everyone. Everyone whom we love, whom we care is invited on this day, to celebrate the big day with us.
Before the big day, we reminded the hotel again and again (I was very naggy then cos I know very well that the quality of services and food will drop when the nos of guests go up and sad to say, I was right. Darn it!) to provide us with the best quality of food and best quality of services for our guests on that day. We received a lot assurance, a lot of promises from the hotel that everything will be okay on that day. They further assured us that despite the many numbers of wedding dinners and lunches and seminars that will be going on on the same day, the quality of services that they will provide will not drop.
Sad to say, the promises were not fulfilled. This was terribly disappointing for a 4-stars hotel. I was right that the standard of services have dropped due to the large no of dinners and lunches and seminars on that day, and I was darn upset that this so called 4-star hotel is just not capable of committing itself to large nos.
Here're the huhas:-
1) Food. During food tasting, hotel has already been told and reminded the udon was too salty and to reduce the salt content. They were also told that there are a lot of elderly and too much salt is a "no no". But this was not fulfilled. Sharkfins on the other hand, ended up too blend. We have also reminded them to use fresh ingredients and we were assured by the hotel that they will use the top quality of ingredients, but it turned out that some of the dishes are not very fresh.
2) Glassware toppled and broke during the dinner. To us Chinese, this is a taboo as it is considered as inauspicious.
3) Spilling orange juice over the head of one of my guest by a waitress. This is unpardonable!!!
4) Excess food from the dinner was not brought up to our room. This is not the usual hotels' practice where usually after every banquet, the excess food will be brought up to the bride's and groom's room for their consumption. Excuse given by them:-oversight.
5) A promise made by one of staff to provide a cake is not fulfilled. This was to celebrate two of our best friends' wedding anniversary which happens to be on the following day. The hotel staff was kind enough to offer a complimentary cake for them. To our dismay, the promise was not fulfilled. Excuse:- oversight.
Despite all the huhas, we are comforted that the hotel has agreed to provide us with some compensations. We are given a free Valentine Day's dinner for both of us and our 2 best friends + 10 dining vouchers. And of course, some of these dining vouchers will go to one of our guests due to incident No 4.
I guess the comforting part is, this ends with a good note. So what's more could I ask for?
As a service provider for many years, I value the qualities of service more than anything. For a matter of fact, I am more than willing to pay extras for good services and get very annoyed when the services are bad and when they affect the people around me. What's more, if it is going to reflect badly on me - as a host, it cannot be forgiven.
I was terribly upset by the services provided by a hotel (not to mention name), even until now. It was a failure of promises, a failure to fulfill the minimum requirement. It was my big day, an eventful, a happy, a cherry day for me and him and for everyone. Everyone whom we love, whom we care is invited on this day, to celebrate the big day with us.
Before the big day, we reminded the hotel again and again (I was very naggy then cos I know very well that the quality of services and food will drop when the nos of guests go up and sad to say, I was right. Darn it!) to provide us with the best quality of food and best quality of services for our guests on that day. We received a lot assurance, a lot of promises from the hotel that everything will be okay on that day. They further assured us that despite the many numbers of wedding dinners and lunches and seminars that will be going on on the same day, the quality of services that they will provide will not drop.
Sad to say, the promises were not fulfilled. This was terribly disappointing for a 4-stars hotel. I was right that the standard of services have dropped due to the large no of dinners and lunches and seminars on that day, and I was darn upset that this so called 4-star hotel is just not capable of committing itself to large nos.
Here're the huhas:-
1) Food. During food tasting, hotel has already been told and reminded the udon was too salty and to reduce the salt content. They were also told that there are a lot of elderly and too much salt is a "no no". But this was not fulfilled. Sharkfins on the other hand, ended up too blend. We have also reminded them to use fresh ingredients and we were assured by the hotel that they will use the top quality of ingredients, but it turned out that some of the dishes are not very fresh.
2) Glassware toppled and broke during the dinner. To us Chinese, this is a taboo as it is considered as inauspicious.
3) Spilling orange juice over the head of one of my guest by a waitress. This is unpardonable!!!
4) Excess food from the dinner was not brought up to our room. This is not the usual hotels' practice where usually after every banquet, the excess food will be brought up to the bride's and groom's room for their consumption. Excuse given by them:-oversight.
5) A promise made by one of staff to provide a cake is not fulfilled. This was to celebrate two of our best friends' wedding anniversary which happens to be on the following day. The hotel staff was kind enough to offer a complimentary cake for them. To our dismay, the promise was not fulfilled. Excuse:- oversight.
Despite all the huhas, we are comforted that the hotel has agreed to provide us with some compensations. We are given a free Valentine Day's dinner for both of us and our 2 best friends + 10 dining vouchers. And of course, some of these dining vouchers will go to one of our guests due to incident No 4.
I guess the comforting part is, this ends with a good note. So what's more could I ask for?
Huhas No. 5 - We were the one :p
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